This privacy notice explains how Cycle Savvy handles personal data when you contact the workshop, request bicycle servicing, or use excusephrasepurpose.click. It is written to help you understand your choices, your rights, and the practical limits that may apply to a verified request.
You may have rights to know what data we hold, correct inaccurate information, request deletion in appropriate cases, object to certain processing, or ask for a copy of data where the law provides it. We aim to handle requests in a clear and proportionate way, while keeping necessary records for service, security, and compliance.
To exercise a privacy right, send a clear request through one of the contact channels listed in this policy and include enough detail for us to identify the relevant data. We may need to verify your identity and may ask for clarification if the request is broad or incomplete. If a request cannot be fully granted, we will explain the reason where appropriate.
Inquiry records, service-related details, and technical logs are retained only for the period needed to handle the request, complete the service process, maintain security, or meet legal obligations. When data is no longer required, it is deleted, anonymized, or otherwise removed from active use according to our retention practices.
If we make material changes, we will update the policy text and use a reasonable method to make the revised version available. The date of the latest update should be checked before relying on earlier wording.
We may process name, email address, phone number if provided, inquiry message, and service preferences when you contact us or request bicycle servicing. We also process limited technical data such as server request metadata and browser or device information to operate the site, respond to requests, and maintain security.
We receive personal data from contact form submissions, email, phone calls, workshop drop-ins, and other direct communications. Technical information may be collected automatically by our systems when the website is accessed or when messages are delivered through the local acknowledgement handler.
Confirmed cookie use is limited to essential site operation and storing privacy preferences. We do not confirm analytics cookies or marketing and advertising cookies as active on this website. If the cookie setup changes, the categories and controls will be updated in this policy.
We use cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and where available through the site’s preference controls. Disabling essential cookies may affect basic website functions.
We use personal data to respond to service inquiries, arrange bicycle intake, communicate about inspection findings, confirm scope and approval for additional work, provide service summaries, operate the website, maintain security, and meet legal or recordkeeping duties. We do not use the data for unconfirmed analytics or marketing purposes.
We may share data with service providers that support website delivery, message handling, technical maintenance, or other operational functions. These recipients are expected to use the data only for the assigned task and to protect it under appropriate confidentiality and security obligations.
We may disclose personal data when required by law, to respond to lawful requests, to protect our rights, or to address security or fraud concerns. Any disclosure is limited to the information needed for the relevant purpose and is handled in line with applicable legal obligations.
Where the GDPR applies, we process personal data on a lawful basis appropriate to the context, such as responding to your request, meeting legal obligations, protecting our website, or relying on consent where it is required. We limit processing to what is needed for the relevant purpose and do not treat every basis as available in every situation.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. Some requests may be limited by legal retention duties, security needs, or other lawful grounds. We may ask for information needed to verify the request before responding.
Use the listed channels to send privacy questions, access requests, or objections.
